Future Proof – Protecting our digital future

State Records’ revised guidance on managing social media business information is being progressively published over the next few days. Here are the first few slices. If you have any suggestions for improvements, please let us know. Summary NSW Government has a strong and growing social media presence. Studies of government use of social media show […]

Many government organisations are investigating the use of third-party apps. Specialised apps are growing in popularity because they can bring substantial efficiencies, including consolidating communications, streamlining processes and centralising data. However there are information issues and risks that need careful consideration. photo by: Wright Way Photography

The Gartner Magic Quadrant assessment for Enterprise Content Management from September 2013 is really interesting (and thanks to Don Leuders for the reference). In these Magic Quadrant assessments, Gartner looks at all the dozens of tools operating in the ECM space and determines whether they are leaders, challengers, visionaries or niche players. They define ECM […]

Each year State Records  distributes a newsletter to all Chief Executives in the NSW public sector. This year’s newsletter highlights some of the key results from State Records’ 2013 Digital recordkeeping survey report. It is the aim of the newsletter to start conversations between chief executives, management, business, ICT and records and information staff about the […]

We have been having some fantastic meetings lately with business, project, ICT and information managers about how to best integrate and manage diverse forms of information in new business systems. Here are some of the things we have been recommending. photo by: opensourceway

In September 2013, the National Audit Office of the UK released a report, Managing the risks of legacy ICT to public service delivery. The report notes that ‘as budgets are reduced, departments with large legacy ICT estates have found it challenging to reduce costs and improve customer service through better use and sharing of information’. […]

  Our wonderful EDRMS implementers group met again recently and they are such an inspiring bunch of people, doing great and challenging things across NSW government to manage core government business information. At our meeting this time we focussed on planning for system implementation. Our focus was on EDRMS implementation but really, the lessons learned […]

This week is International Customer Service Week (7-11 October). Here in the Government Recordkeeping team at State Records we are celebrating this week by reflecting on how we support our public sector customers, the tens of thousands of staff working with government information across the NSW Public Sector. And by always considering, of course, how […]

Sorry it has been so long since our last Q&A post but we have honestly been super busy answering enquiries! People within the NSW public sector have been asking questions about lots of fascinating issues, relating to changing business frameworks and how recordkeeping should be used as a support to these. Here are some of the […]

Last week I spoke at Akolade’s Social media communication strategies in government 2013 conference in Sydney. It was a fantastic conference, with inspiring case studies about government use of social media from the City of Sydney, the NSW Police Force, Coffs Harbour City Council, the Department of Education, Training and Employment in Queensland, the Australian […]