Author Archive

More FAQs about managing social media information April 16, 2014 No Comments

Sorry it has taken a little while to add to this next instalment of our social media FAQs, but we have been receiving new batches of social media questions that we have wanted to answer and then share, hence the delay. So, this time around: How frequently do I need to capture records of our […]

Disposal of digital information – why it’s not occurring and how we might be able to start improving things April 14, 2014 1 Comment

At our most recent EDRMS Implementer’s Group meeting, we discussed digital disposal. Specifically we discussed: are organisations using disposal authorities to sentence, retain or destroy digital information? are there drivers for or barriers to digital disposal? what are some main issues that might be impeding the implementation of digital disposal? Lots and lots of interesting […]

Thinking more about moving email to the cloud April 10, 2014 No Comments

At State Records we have been thinking more about issues to consider when moving to the cloud. In this post we explore: why use of cloud-based email is growing in government information management issues arising from use of cloud-based email applications, and possible risk mitigation strategies that can be put in place to manage these […]

Managing social media information – frequently asked questions March 14, 2014 No Comments

Here are some of the questions we get asked about government use of social media: what is the legal status of information in social systems? does the State Records Act apply to social media? does defamation law apply to social media? how does the Privacy and Personal Information Protection Act apply to social media? how […]

Tools for capturing social media information February 28, 2014 2 Comments

As social media is relatively new and rapidly evolving technology, there are no defined, best practice ways for making and keeping social media information as a business asset. Organisations also use different social media channels, in a variety of different ways and for various different types of business operations. Given there are no easy answers […]

Management strategies for social media information No Comments

There are a range of information management strategies you can apply to your social systems, based on your specific business needs and risks. The strategy you choose needs to be based on an analysis and understanding of business needs and risks. You may need to choose different information management strategies for each of the different […]

Managing social media business information 3 Comments

State Records’ revised guidance on managing social media business information is being progressively published over the next few days. Here are the first few slices. If you have any suggestions for improvements, please let us know. Summary NSW Government has a strong and growing social media presence. Studies of government use of social media show […]

Using third-party apps for citizen engagement: information management considerations February 18, 2014 No Comments

Many government organisations are investigating the use of third-party apps. Specialised apps are growing in popularity because they can bring substantial efficiencies, including consolidating communications, streamlining processes and centralising data. However there are information issues and risks that need careful consideration. photo by: Wright Way Photography

Breaking out of our niche February 6, 2014 No Comments

The Gartner Magic Quadrant assessment for Enterprise Content Management from September 2013 is really interesting (and thanks to Don Leuders for the reference). In these Magic Quadrant assessments, Gartner looks at all the dozens of tools operating in the ECM space and determines whether they are leaders, challengers, visionaries or niche players. They define ECM […]

News for Chief Executives – State Records survey results flag digital information risks December 5, 2013 No Comments

Each year State Records¬†¬†distributes a newsletter to all Chief Executives in the NSW public sector. This year’s newsletter highlights some of the key results from State Records’ 2013 Digital recordkeeping survey report. It is the aim of the newsletter to start conversations between chief executives, management, business, ICT and records and information staff about the […]