Tools for capturing social media information February 28, 2014 No Comments
Organisations also use different social media channels, in a variety of different ways and for various different types of business operations.
Given there are no easy answers for how you should capture and manage your social media information, you should choose the strategies that best meet your business needs and technological environment, while making a full assessment of the potential risks involved. Read the rest of this entry »
The strategy you choose needs to be based on an analysis and understanding of business needs and risks. You may need to choose different information management strategies for each of the different social media channels used, depending on the different levels of traffic, risk and discussion within these channels.
Any information management strategy you choose should be regularly reviewed, as your organisation’s use of social media may move from a fairly passive use to active and engaged. Once social media channels become widely accepted for business communication and engagement in your organisation, it is likely there will be a greater need for effective management of the information generated.
Strategies to choose between are:
- Leave the information where is it strategy
- Low level information management strategy
- Monitoring-based information management strategy
- Needs-based information management strategy
- Reporting as an information management strategy
- Information for reuse strategy
- Information management for accountability strategy
- Information management through broadcast systems strategy Read the rest of this entry »
State Records’ revised guidance on managing social media business information is being progressively published over the next few days. Here are the first few slices. If you have any suggestions for improvements, please let us know.
NSW Government has a strong and growing social media presence.
Studies of government use of social media show that social media can enable government to reach new audiences, establish communities of practice, provide services and deliver important and effective messages to the community. (See, for instance, New Zealand Government Controller and Auditor-General, Learning from public entities’ use of social media, June 2013) Read the rest of this entry »
Information management in Enterprise Resource Planning systems February 26, 2014 No Comments
State Records is often asked about the implications of this under the State Records Act. Here are the sorts of things we talk about. Read the rest of this entry »
Digital archives update February 25, 2014 2 Comments
It’s two and a half years into the three year Digital Archives project and we have been working hard on our pilot projects, in particular the records of the Special Commission of Inquiry into Electricity Transactions and records of former State Premiers Carr, Keneally and Rees. Key applications have been developed to support the migration of records into the repository, including the creation of additional copies of certain formats for preservation and access purposes, as well as a search tool enabling powerful full text search across the records, presentation of record metadata and linkages to our archival context information.
Both of these applications are under continuing development and operate alongside other tools that we have adopted for specific purposes such as metadata extraction, file format identification and format conversion, and resources for recording and reusing metadata and preservation decisions, in the form of metadata and ‘preservation pathways’ registries. As with past software development we will be making the latest versions of our tools available as open source on GitHub when they are ready. Read the rest of this entry »
Using third-party apps for citizen engagement: information management considerations February 18, 2014 No Comments
Many government organisations are investigating the use of third-party apps.
Specialised apps are growing in popularity because they can bring substantial efficiencies, including consolidating communications, streamlining processes and centralising data.
However there are information issues and risks that need careful consideration.
Breaking out of our niche February 6, 2014 No Comments
The Gartner Magic Quadrant assessment for Enterprise Content Management from September 2013 is really interesting (and thanks to Don Leuders for the reference).
In these Magic Quadrant assessments, Gartner looks at all the dozens of tools operating in the ECM space and determines whether they are leaders, challengers, visionaries or niche players. They define ECM tools as those that do records management, document management, workflow, scanning, web content management and social content management.
This study is useful for all working in the records and information management space. Read the rest of this entry »
News for Chief Executives – State Records survey results flag digital information risks December 5, 2013 No Comments
Each year State Records distributes a newsletter to all Chief Executives in the NSW public sector.
This year’s newsletter highlights some of the key results from State Records’ 2013 Digital recordkeeping survey report.
It is the aim of the newsletter to start conversations between chief executives, management, business, ICT and records and information staff about the strategic management of organisational business information.
The content of this year’s newsletter is reproduced below. A downloadable PDF version of the newsletter is also available:
Future Proof newsletter, 2013 (PDF, 66KB)
Planning for the management of information as an asset in new business systems November 26, 2013 2 Comments
We have been having some fantastic meetings lately with business, project, ICT and information managers about how to best integrate and manage diverse forms of information in new business systems.
Here are some of the things we have been recommending.
National Audit Office UK report on managing the risks of legacy ICT to government service delivery November 19, 2013 No Comments
In September 2013, the National Audit Office of the UK released a report, Managing the risks of legacy ICT to public service delivery.
The report notes that ‘as budgets are reduced, departments with large legacy ICT estates have found it challenging to reduce costs and improve customer service through better use and sharing of information’.
This is why legacy ICT is of great interest and concern to State Records.
State Records wants quality business information to be at the core of government service delivery innovation. Information must also be better understood and protected as an asset in legacy ICT planning and management strategies.
Government organisations need to be able to access and use their business information, and often this information is needed for very long periods of time.
Poor understandings of the risks posed by legacy ICT or, as we sometimes see in NSW, ill-defined legacy ICT replacement strategies that orphan or silo business information, do impair organisational capacity to use and share information and therefore impact on organisational effectiveness.
The Audit Office report shows that legacy ICT can impact an organisation’s ability to innovate and that the transition away from legacy needs to be very well considered and managed, which is why this report is of such interest to us.